Dedicated Agents: What They Are and Why it Works A dedicated agent is someone who works solely for your business and your business alone. As

Healthcare Call Center Support Agency Have you seen a spike in the volume of calls, texts, emails, and other forms of communication from Medicare and

Benefits of Callback Services Imagine that you are on your way to work and have exactly 15 minutes to call your phone company to ask

How Social Media is a Growing Force in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and

Use Empathy to Help Improve Work Performance In a customer service call center environment, empathy is crucial. Have you ever been in a situation where

Why a Long-Term Partnership is Key to Success Like many relationships, the more you get to know a person or business, the more you can

Call Center Jobs Can Offer Great Opportunities – Like the option to work from home Have you ever been excited to tell a friend about

Ways to Improve Customer Service World-class customer care is a necessity when it comes to running a successful business. In order to keep the customers

8 Tips – How can you tell if a customer is satisfied? To all of our fellow customer service employees out there… It’s probably no

Building Processes Around Our Customers’ Needs An important lesson we have learned over the years of having a successful customer service call center is to

5 Tips for Being More Positive at Work At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation, and improvement. Attitude is everything. So