The Top 6 Reasons to Outsource Customer Care in Healthcare In healthcare, the primary focus is always on patient care. But when it comes to handling customer service calls, should that responsibility fall on your internal team? The quick answer might be “yes,” but outsourcing your healthcare customer service could

EMS: A Smart Investment. Not an Expense. In today’s competitive B2B world, exceptional customer service is essential for success. Many businesses view outsourcing their call center services as an expense, but the reality is that partnering with the right call center, like EMS, is a smart investment that drives growth

Mastering Challenging Calls: Tips for Success As a call center representative, you’re often the first point of contact for employees facing workplace concerns. While many calls are straightforward, others can be emotionally charged or complex. Here’s how to handle even the toughest situations with grace and professionalism. Take a Deep

Navigating the Holidays While Working from Home The holiday season is a time for celebration, but it can also bring unique challenges for those working from home, especially in a busy call center environment. Balancing work responsibilities with holiday festivities requires effective strategies to stay focused and productive. Here are