An award-winning call center located in Omaha, Nebraska.

EMS was founded in 1998 by Mitch Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full-service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.

EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent-neutral multi-channel customer care solutions. Our end-to-end customer service offerings include inbound and outbound telephone services, e-mail response, and support, CRM solutions, consulting, IVR, live chat, fulfillment, and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it. 


We are incredibly thankful for the many people we’ve been able to work with over the past 20 + years! Thank you for allowing us to grow with you all over the years. He’s to another 30 years.  


Respect and Dignity

We have trust and respect for all individuals

Integrity, Honesty and Fairness

How we conduct business and interact with people – we keep our promises

Improvement and Innovation

We seek improvement and innovation in every element of our business

Attitude is Everything

Every interaction is a chance to make someone’s day

"We've worked with EMS for several years and through it all we know we chose the right call center to work with. Their customer service and tech skills have really helped us make our sales goals!
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Long-Time Customer