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5 Ways to Provide Exceptional Customer Experience
5 Ways to Provide Exceptional Customer Experience In 2022, just providing adequate customer service simply isn’t going to cut it anymore. With more options than
Join us at EMS to Gain Skills in Many Areas!
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6 Reasons Why The Customer Experience is Important
6 Reasons Why Customer Service is Important Did you know that 67% of customers cite ‘bad customer experience’ as their reason for leaving a service
3 Ways to Put Your Customers First
3 Ways to Put Your Customers First An important lesson we’ve learned over the years of having a successful customer service call center is to
5 Ways to Sound More Professional on the Phone
5 Ways to Sound More Professional on the Phone When speaking on the phone is the way you put money in the bank it’s important
The Consumer-Brand Relationship: Unlocking Brand Loyalty
The Consumer-Brand Relationship: Unlocking Brand Loyalty Building a strong brand relationship with your consumers is the best way to establish brand loyalty, which is what
Why Outsourcing Your Customer Service is Just Smart
Why Outsourcing Your Customer Service is Just Smart With a multitude of training materials, webinars, and classes available online for just about any skill a
5 Great Things About Living in Omaha, Nebraska
5 Great Things about Omaha, Nebraska When it comes to natural beauty, it’s hard to top the Grand Canyon, and we hear that if you
How to Prepare a Successful RFP
How to Prepare a Successful RFP Preparing a successful RFP or Request for Proposal is vital to the future of a call center. An RFP
5 Reasons to Work in a Call Center
5 Reasons to Work in a Call Center Working in customer service is not always the easiest job to do, but it can build competence
What Exactly is CRM – Customer Relationship Management?
EMS Offers Many Call Center Solutions Customer Relationship Management (CRM) is a comprehensive data-base driven application for tracking and managing interactions with customers. What questions
How to Find Happiness in the Work Place in 2021
How to Find Happiness in the Work Place in 2023 What? Are you telling me that not everyone loves their job? According to a report
Meeting Your Customer’s Expectations: How a Call Center Can Help
Meeting Your Customer’s Expectations: How a Call Center Can Help We live in a fast-paced world where time is a commodity and first impressions are
Long-Term Partnership with Your Call Center is Key to Success
Long-Term Partnership with Your Call Center is Key to Success Like many relationships, the more you get to know the person or business, the more