Ways to Improve Customer Service (For the Win)
Ways to Improve Customer Service World-class customer care is a necessity when it comes to running a successful business. In order to keep the customers
[8 Tips] How can you tell if a customer is happy?
8 Tips – How can you tell if a customer is satisfied? To all of our fellow customer service employees out there… It’s probably no
Social Media and Customer Service go Hand in Hand
Social Media and Customer Service go Hand in Hand Pretend that you get a new idea to take up horseback riding with your daughter. After
Building Processes Around Our Customers’ Needs
Building Processes Around Our Customers’ Needs An important lesson we have learned over the years of having a successful customer service call center is to
5 Tips for Being More Positive at Work
5 Tips for Being More Positive at Work At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation, and improvement. Attitude is everything. So
10 Compelling Customer Service Statistics
10 Compelling Customer Service Statistics If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business.
Excellent Customer Care: The Foundation of Brand Loyalty
Excellent Customer Care: The Foundation of Brand Loyalty “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong
Why a USA-Based Call Center is the Best
Why a USA-Based Call Center is the Best 20 years ago, it was common practice for large companies to outsource their customer service call centers
What is it Like to Work with EMS for Call Center Services?
What is it Like to Work with EMS for Call Center Services? When searching for a new business to work with – an expert to
When to hire out to help with your inbound calls
When to Hire Out to Help With Your Inbound Calls Whether it’s something new to explore or a resource you’ve used, hiring a company to
Work from Home with EMS
Work From Home with EMS Did you know that we offer work-from-home options to our valued employees? Once you have the training, we get you
5 Ways to Provide Exceptional Customer Experience
5 Ways to Provide Exceptional Customer Experience In 2022, just providing adequate customer service simply isn’t going to cut it anymore. With more options than
Join us at EMS to Gain Skills in Many Areas!
Join us at EMS to Gain Valuable Skills Working in customer service offers many benefits that people can carry with them for years to come.
6 Reasons Why The Customer Experience is Important
6 Reasons Why Customer Service is Important Did you know that 67% of customers cite ‘bad customer experience’ as their reason for leaving a service
3 Ways to Put Your Customers First
3 Ways to Put Your Customers First An important lesson we’ve learned over the years of having a successful customer service call center is to