Why Secure Communication Matters in Every Patient Interaction In healthcare, communication is key — but so is protecting the sensitive information patients share. As the

How Healthcare Call Centers Are Transforming the Patient Experience in 2025 In 2025, healthcare call centers are no longer just a support system — they

Work From Home Opportunity: Join Our Call Center Team in Omaha, NE Are you looking for a flexible, fast-paced work-from-home opportunity in customer service? Our

EMS Healthcare Call Center Services, Part 2 Comprehensive Solutions for Your Needs Expand Your Healthcare Call Center with EMS’ Tailored Services EMS offers a broad

Healthcare Call Center Support: Why EMS is the Right Choice Are You Struggling with Increased Healthcare Call Volumes? Let EMS Help! Have you noticed a

The Top 6 Reasons to Outsource Customer Care in Healthcare In healthcare, the primary focus is always on patient care. But when it comes to

EMS: A Smart Investment. Not an Expense. In today’s competitive B2B world, exceptional customer service is essential for success. Many businesses view outsourcing their call

Mastering Challenging Calls: Tips for Success As a call center representative, you’re often the first point of contact for employees facing workplace concerns. While many

Navigating the Holidays While Working from Home The holiday season is a time for celebration, but it can also bring unique challenges for those working

How to Improve Customer Satisfaction Over the Phone: Tips for B2B Call Centers In the competitive world of business-to-business (B2B) services, customer satisfaction is more

Boosting Agent Retention In the customer service industry, agents are crucial for driving customer satisfaction. However, many contact centers, including ours at EMS, face a

Understanding Agent Metrics: The Key to Empowering Your Call Center Team In the fast-paced world of customer service, agents are the heartbeat of any contact

10 Benefits of Working from Home The shift to remote work has been a significant change for many businesses and employees. While it comes with

How CRM Improves Customer Retention and Loyalty in Call Centers In the competitive world of customer service, retaining customers and building long-term loyalty is crucial

6 Benefits to Working at a Call Center Did you know that working in customer service is a great way to gain valuable skills that