When Your Business Needs a Customer Service Call Center
When Your Business Needs a Customer Service Call Center Have you been considering hiring a company to handle your customer service calls? EMS can take on the full range of responsibility as it pertains to your customer call needs. We can also help improve your customer’s overall satisfaction. EMS can add a level of professionalism […]
Customer Service Outsourcing with EMS
Customer Service Outsourcing with EMS EMS is the recognized leader in Customer Service Outsourcing. We specialize in providing timely individual interactions to consumers. Our full-service inbound (and outbound) capabilities include telephone, email, live chat, and social media. We provide turnkey solutions that build customer trust and loyalty. We are a Business Process Outsourcing contact center. […]
What is a Customer Service Representative? – Apply Today
What is a Customer Service Representative? – Apply Today Are you looking to make the right step in your career? You’ll enjoy working in this fun, challenging, and fast-paced environment. No call center experience? No problem. We help our agents succeed. Are you looking for options to work from home? Apply now. What exactly is […]
Our Blog Highlights at a Glance
Our Blog Highlights at a Glance The EMS blog is here to help with a variety of topics: work performance, information about the field, business-to-business customer service tips, and more. Here are a few of our favorite blog posts and highlights from each to give you a glimpse into our services and opportunities. Are you […]
Hiring for Patient Transportation Services
Hiring for Patient Transportation Services Travel plans can get complicated, especially for those who are traveling for health care reasons. Let EMS help your business with non-emergency medical transportation needs. Whether it’s something new your business is exploring or a resource you’ve used before, hiring a company to handle your necessary travel arrangements for the […]
Social Media is Important in Customer Service
Social Media is Important in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food. Companies have started using social media to their advantage when it comes to this fast pace. Post a video or photo on a social media site and it will spread […]
Dedicated Agents: What They Are and Why it Works
Dedicated Agents: What They Are and Why it Works A dedicated agent is someone who works solely for your business and your business alone. As a call center services agency, EMS offers dedicated agents (among other types of customer service representatives). A dedicated agent is a loyal resource just for you! There are many benefits […]
Healthcare Call Center Support Agency
Healthcare Call Center Support Agency Have you seen a spike in the volume of calls, texts, emails, and other forms of communication from Medicare and Medicaid prospects or members? EMS can help you with your healthcare call center support needs! With more than 20 years of experience, EMS is HIPAA-compliant and offers a wide variety […]
Benefits of Callback Services
Benefits of Callback Services Imagine that you are on your way to work and have exactly 15 minutes to call your phone company to ask about an issue with your bill. Instead of enjoying your favorite morning radio show, you must listen to soft jazz hold music interrupted every 5 minutes to remind you that […]
How Social Media is a Growing Force in Customer Service
How Social Media is a Growing Force in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food. Companies have started using social media to their advantage when it comes to this fast pace. Post a video or photo on a social media site and […]