[8 Tips] How can you tell if a customer is happy?
8 Tips – How can you tell if a customer is satisfied? To all of our fellow customer service employees out there… It’s probably no surprise to hear that some people are more expressive than others. So how do you know when someone is truly satisfied with the result of a customer service call? From […]
Social Media and Customer Service go Hand in Hand
Social Media and Customer Service go Hand in Hand Pretend that you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear from […]
Building Processes Around Our Customers’ Needs
Building Processes Around Our Customers’ Needs An important lesson we have learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our […]
5 Tips for Being More Positive at Work
5 Tips for Being More Positive at Work At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation, and improvement. Attitude is everything. So how do you maintain a positive attitude at work? Studies have shown that being in a negative mood is actually bad for our health and can be harmful to our […]
10 Compelling Customer Service Statistics
10 Compelling Customer Service Statistics If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a […]
Excellent Customer Care: The Foundation of Brand Loyalty
Excellent Customer Care: The Foundation of Brand Loyalty “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” -Jerry Fritz, customer experience speaker and author. Brand loyalty. It’s the lofty pie-in-the-sky goal most businesses aspire to. But have you stopped to […]
Why a USA-Based Call Center is the Best
Why a USA-Based Call Center is the Best 20 years ago, it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are choosing to bring […]
What is it Like to Work with EMS for Call Center Services?
What is it Like to Work with EMS for Call Center Services? When searching for a new business to work with – an expert to help you with call center services – what qualities draw you in? Is it a feeling you get, or a sense of reliability you feel? With over 20 years in […]
When to hire out to help with your inbound calls
When to Hire Out to Help With Your Inbound Calls Whether it’s something new to explore or a resource you’ve used, hiring a company to handle your customer service calls can often be what a business needs. Not only can we help take on the burden of too many tasks coming in at once, but […]
Work from Home with EMS
Work From Home with EMS Did you know that we offer work-from-home options to our valued employees? Once you have the training, we get you set up for success while working from home! And no worries, our management team is readily available for any questions you have during your work hours. There are many benefits […]