5 Great Things About Living in Omaha, Nebraska

downtown omaha scene

5 Great Things about Omaha, Nebraska When it comes to natural beauty, it’s hard to top the Grand Canyon, and we hear that if you want the best cheese-steak sandwich, Philadelphia is where it’s at. But when it comes to home, for us, Omaha is awfully hard to beat. There’s just something about life in […]

How to Prepare a Successful RFP

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How to Prepare a Successful RFP Preparing a successful RFP or Request for Proposal is vital to the future of a call center. An RFP pairs the call center with different vendors. Therefore, writing a good RFP is necessary in order to not choose the wrong vendor. There are several factors to consider when writing […]

5 Reasons to Work in a Call Center

woman working in call center

5 Reasons to Work in a Call Center Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not […]

What Exactly is CRM – Customer Relationship Management?

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EMS Offers Many Call Center Solutions Customer Relationship Management (CRM) is a comprehensive data-base driven application for tracking and managing interactions with customers. What questions and issues are people calling in about most? How can I turn inquiries into sales ready leads? How can I increase ROI by utilizing current data? These are common questions […]

How to Find Happiness in the Work Place in 2021

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How to Find Happiness in the Work Place in 2021 What? Are you telling me that not everyone loves their job? No way! We simply can’t believe it. According to a report by the Conference Board, a New York-based nonprofit research group, 52% of people are unhappy at work. Over half of the people sitting […]

Meeting Your Customer’s Expectations: How a Call Center Can Help

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Meeting Your Customer’s Expectations: How a Call Center Can Help We live in a fast-paced world where time is a commodity and first impressions are everything. If you’re not meeting your customers where they’re at and serving them well, you may find yourself losing out on opportunities to wow your customers and win their loyalty. While some […]

Long-Term Partnership with Your Call Center is Key to Success

Long-Term Partnership with Your Call Center is Key to Success Like many relationships, the more you get to know the person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other […]

5 Ways to Build Rapport Over the Phone

woman at call center

5 Ways to Build Rapport Over the Phone If you work in a call center, you already know that building a connection over the phone is key for engagement and ultimately, a smooth resolution. Building rapport with customers is an important stepping stone in fostering a positive customer experience, which can largely impact overall customer […]

4 Ways to Handle an Angry Caller

4 Ways to Handle an Angry Caller It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to […]

EMS Offers Many Call Center Solutions

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EMS Offers Many Call Center Solutions EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success […]