Social Media is Important in Customer Service
Social Media is Important in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food. Companies have started using social media to their advantage when it comes to this fast pace. Post a video or photo on a social media site and it will spread […]
Dedicated Agents: What They Are and Why it Works
Dedicated Agents: What They Are and Why it Works A dedicated agent is someone who works solely for your business and your business alone. As a call center services agency, EMS offers dedicated agents (among other types of customer service representatives). A dedicated agent is a loyal resource just for you! There are many benefits […]
Healthcare Call Center Support Agency
Healthcare Call Center Support Agency Have you seen a spike in the volume of calls, texts, emails, and other forms of communication from Medicare and Medicaid prospects or members? EMS can help you with your healthcare call center support needs! With more than 20 years of experience, EMS is HIPAA-compliant and offers a wide variety […]
Benefits of Callback Services
Benefits of Callback Services Imagine that you are on your way to work and have exactly 15 minutes to call your phone company to ask about an issue with your bill. Instead of enjoying your favorite morning radio show, you must listen to soft jazz hold music interrupted every 5 minutes to remind you that […]
How Social Media is a Growing Force in Customer Service
How Social Media is a Growing Force in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food. Companies have started using social media to their advantage when it comes to this fast pace. Post a video or photo on a social media site and […]
Use Empathy to Help Improve Work Performance
Use Empathy to Help Improve Work Performance In a customer service call center environment, empathy is crucial. Have you ever been in a situation where someone calls you and you can completely relate to what they are experiencing? Can you feel what it’s like to be in their shoes? Empathy can be a powerful tool […]
Why a Long-Term Partnership is Key to Success
Why a Long-Term Partnership is Key to Success Like many relationships, the more you get to know a person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work […]
Call Center Jobs Can Offer Great Opportunities – Like the option to work from home
Call Center Jobs Can Offer Great Opportunities – Like the option to work from home Have you ever been excited to tell a friend about your new call center customer service job only to have them tell you how they ‘couldn’t do that job’? Have you ever been searching for work and deliberately skipped over […]
Ways to Improve Customer Service (For the Win)
Ways to Improve Customer Service World-class customer care is a necessity when it comes to running a successful business. In order to keep the customers happy and coming back, the business must first meet every customer’s individual needs. Customers come from all parts of the world and must meet the different requirements of each individual […]
[8 Tips] How can you tell if a customer is happy?
8 Tips – How can you tell if a customer is satisfied? To all of our fellow customer service employees out there… It’s probably no surprise to hear that some people are more expressive than others. So how do you know when someone is truly satisfied with the result of a customer service call? From […]