Have you seen a spike in the volume of calls, texts, emails, and other forms of communication from Medicare and Medicaid prospects or members? EMS can help you with your healthcare call center support needs! 

With more than 20 years of experience, EMS is HIPAA-compliant and offers a wide variety of services including full support of your Medicare and Medicaid customer service needs. Our skilled agents handle customer inquiries, billing assistance, post-discharge consultancy, and more. EMS is able to provide professional customer support in all communications areas. Our dedicated agents will deliver prompt responses, and provide accurate information to the patient and back to you. Allow us to help you save your staff time and take a lot off their plates. EMS can help you improve insurance verification processes and appointment scheduling, while your staff focuses on much more important tasks.  

What else can EMS do as your healthcare call center support agency? 

EMS can help you with the following: 

• Help you acquire new members
• Ensure that they/you receive accurate medical data 
• Provide information about their Medicare or Medicaid plans
• Offer superior customer experience management 
• Maximize retention while improving ratings
• Boost revenue generation
• Comply with Federal guidelines
• Inbound calls, outbound calls, appointment scheduling, and insurance verification
• Effectively manage high volumes of calls, texts, emails

Don’t see what you need in the bullets above? That’s ok! EMS can help with almost anything as it pertains to healthcare customer support. Give us a call and let us know what you’re thinking 1-800-233-8811! 

Our customizable and scalable Medicare Call Center Services have been designed to ensure maximum efficiency and improve outcomes for Medicare service providers. There are many reasons to use an agency for your healthcare call needs. Allow us to help you reduce daily operating expenses and improve customer outcomes and efficiency. 

Let us assist you with your outsourced call center needs! Our team officers tailored plans to meet your service needs. We look forward to our successful partnership. Send us an email at sales@emscrm.com and we will get back to you in 24 hours or less!