Use Empathy to Help Improve Work Performance
Use Empathy to Help Improve Work Performance In a customer service call center environment, empathy is crucial. Have you ever been in a situation where someone calls you and you can completely relate to what they are experiencing? Can you feel what it’s like to be in their shoes? Empathy can be a powerful tool […]
Why a Long-Term Partnership is Key to Success
Why a Long-Term Partnership is Key to Success Like many relationships, the more you get to know a person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work […]
Call Center Jobs Can Offer Great Opportunities – Like the option to work from home
Call Center Jobs Can Offer Great Opportunities – Like the option to work from home Have you ever been excited to tell a friend about your new call center customer service job only to have them tell you how they ‘couldn’t do that job’? Have you ever been searching for work and deliberately skipped over […]
Ways to Improve Customer Service (For the Win)
Ways to Improve Customer Service World-class customer care is a necessity when it comes to running a successful business. In order to keep the customers happy and coming back, the business must first meet every customer’s individual needs. Customers come from all parts of the world and must meet the different requirements of each individual […]
[8 Tips] How can you tell if a customer is happy?
8 Tips – How can you tell if a customer is satisfied? To all of our fellow customer service employees out there… It’s probably no surprise to hear that some people are more expressive than others. So how do you know when someone is truly satisfied with the result of a customer service call? From […]
Social Media and Customer Service go Hand in Hand
Social Media and Customer Service go Hand in Hand Pretend that you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear from […]
Building Processes Around Our Customers’ Needs
Building Processes Around Our Customers’ Needs An important lesson we have learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our […]
5 Tips for Being More Positive at Work
5 Tips for Being More Positive at Work At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation, and improvement. Attitude is everything. So how do you maintain a positive attitude at work? Studies have shown that being in a negative mood is actually bad for our health and can be harmful to our […]
10 Compelling Customer Service Statistics
10 Compelling Customer Service Statistics If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a […]
Excellent Customer Care: The Foundation of Brand Loyalty
Excellent Customer Care: The Foundation of Brand Loyalty “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” -Jerry Fritz, customer experience speaker and author. Brand loyalty. It’s the lofty pie-in-the-sky goal most businesses aspire to. But have you stopped to […]