10 Compelling Customer Service Statistics

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10 Compelling Customer Service Statistics If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a […]

Excellent Customer Care: The Foundation of Brand Loyalty

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Excellent Customer Care: The Foundation of Brand Loyalty “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” -Jerry Fritz, customer experience speaker and author.   Brand loyalty. It’s the lofty pie-in-the-sky goal most businesses aspire to. But have you stopped to […]

Why a USA-Based Call Center is the Best

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Why a USA-Based Call Center is the Best 20 years ago, it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are choosing to bring […]

What is it Like to Work with EMS for Call Center Services?

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What is it Like to Work with EMS for Call Center Services? When searching for a new business to work with – an expert to help you with call center services – what qualities draw you in? Is it a feeling you get, or a sense of reliability you feel? With over 20 years in […]

When to hire out to help with your inbound calls

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When to Hire Out to Help With Your Inbound Calls Whether it’s something new to explore or a resource you’ve used, hiring a company to handle your customer service calls can often be what a business needs. Not only can we help take on the burden of too many tasks coming in at once, but […]

Work from Home with EMS

work from home with ems

Work From Home with EMS Did you know that we offer work-from-home options to our valued employees? Once you have the training, we get you set up for success while working from home! And no worries, our management team is readily available for any questions you have during your work hours. There are many benefits […]

5 Ways to Provide Exceptional Customer Experience

5 Ways to Provide Exceptional Customer Experience In 2022, just providing adequate customer service simply isn’t going to cut it anymore. With more options than ever at their fingertips, customers aren’t just looking for decent customer service, they want an experience. And with limitless resources such as online reviews and social media, it won’t be […]

Join us at EMS to Gain Skills in Many Areas!

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Join us at EMS to Gain Valuable Skills Working in customer service offers many benefits that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people, and life.  It’s no surprise […]

6 Reasons Why The Customer Experience is Important​

6 Reasons Why Customer Service is Important Did you know that 67% of customers cite ‘bad customer experience’ as their reason for leaving a service behind! Excellent customer experience, much like poor customer experience, can create a lasting impression in a consumer’s mind. Faced with more purchasing options than ever before, customers are turning to […]

3 Ways to Put Your Customers First

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3 Ways to Put Your Customers First An important lesson we’ve learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our […]