Long-Term Partnership with Your Call Center is Key to Success

Long-Term Partnership with Your Call Center is Key to Success Like many relationships, the more you get to know the person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other […]

5 Ways to Build Rapport Over the Phone

woman at call center

5 Ways to Build Rapport Over the Phone If you work in a call center, you already know that building a connection over the phone is key for engagement and ultimately, a smooth resolution. Building rapport with customers is an important stepping stone in fostering a positive customer experience, which can largely impact overall customer […]

4 Ways to Handle an Angry Caller

4 Ways to Handle an Angry Caller It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to […]

EMS Offers Many Call Center Solutions

call center spelled in blocks

EMS Offers Many Call Center Solutions EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success […]