Call Center Operations: A Crucial Function When it comes to call center operations, some people assume it is mostly about managing calls coming in and

EMS Can Help Your B2B or B2C Reach Its Goals EMS Can Help Your B2B or B2C Reach Its Goals EMS builds each outbound program

5 Benefits of Outsourcing Customer Support is the best customer retention investment organizations can make. Customers expect an immediate response and if dissatisfied, will disappear.

When Your Business Needs a Customer Service Call Center Have you been considering hiring a company to handle your customer service calls? EMS can take

Customer Service Outsourcing with EMS EMS is the recognized leader in Customer Service Outsourcing. We specialize in providing timely individual interactions to consumers. Our full-service

What is a Customer Service Representative? – Apply Today Are you looking to make the right step in your career? You’ll enjoy working in this

Our Blog Highlights at a Glance The EMS blog is here to help with a variety of topics: work performance, information about the field, business-to-business

Hiring for Patient Transportation Services Travel plans can get complicated, especially for those who are traveling for health care reasons. Let EMS help your business

Social Media is Important in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food.

Dedicated Agents: What They Are and Why it Works A dedicated agent is someone who works solely for your business and your business alone. As

Healthcare Call Center Support Agency Have you seen a spike in the volume of calls, texts, emails, and other forms of communication from Medicare and

Benefits of Callback Services Imagine that you are on your way to work and have exactly 15 minutes to call your phone company to ask

How Social Media is a Growing Force in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and

Use Empathy to Help Improve Work Performance In a customer service call center environment, empathy is crucial. Have you ever been in a situation where

Why a Long-Term Partnership is Key to Success Like many relationships, the more you get to know a person or business, the more you can