EMS is the recognized leader in Customer Service Outsourcing. We specialize in providing timely individual interactions to consumers. Our full-service inbound (and outbound) capabilities include telephone, email, live chat, and social media. We provide turnkey solutions that build customer trust and loyalty.

We are a Business Process Outsourcing contact center. As a BPO contact center, we are able to provide many services and assist high volumes of callers over multiple channels. We can help boost your customer experience!

Our call center has US-based agents working in our offices or from home in the midwest.

We offer complete call center services for businesses of every kind!

• Contact Center Services
• Customized CRM Services
• Email & Digital Support
• Chat Services
• Inbound/Outbound Customer Services
• Technical Support Solutions
• Text and SMS Services
• Hospitality & Health Care Services
• Professional Patient Travel Support 
• And more! 

Custom Solutions for Businesses 

Every client is assigned a point of contact within our Partner Services Group to efficiently handle your project questions, changes, and day-to-day activities. Working directly with our clients, we create a distinctive customer care solution that optimizes end-user satisfaction. Whatever your needs are, we will design a customized program to achieve your customer and company goals.

Customer Relationship Management

Comprehensive CRM solutions are integrated into your specific customer communications plans. This allows EMS to manage the complete lifecycle of communication for your customers. Since your program is unique, your CRM should be individualized to fully align with your goals. 

Hospitality & Health Care Services

Outsourcing to a remote medical answering service with agents who are knowledgeable in the healthcare field. We provide numerous benefits for your business and customers alike.

Professional Patient Travel Support 

We offer start-to-finish non-emergency medical travel coordination for transportation and lodging accommodations. We are now serving remote and local metropolitan areas! 

• Airline transportation
• Vehicle Transportation
• Lodging accommodations

HIPAA-Compliant

EMS is HIPAA-compliant and offers a wide variety of services for your medical customer service needs. Our skilled agents handle customer inquiries, billing assistance, post-discharge consultancy, and more.

Give us a call and let us know how we can help your business. 1-800-233-8811