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What is Business Process Outsourcing (BPO) & EMS, Inc.

Business process outsourcing, or BPO, means hiring another company to take over a specific part of your business, like customer service or accounting. This company handles the people, technology, and resources needed for the job, and their main goal is to deliver good results. Originally, BPO was mainly about cutting costs by hiring workers in cheaper locations. But now, BPO relies a lot on technology and data to get better results, faster and more affordably. Companies use things like automation and AI, as well as new ways of working and simplifying processes, to spur innovation and grow their profits.

Modern BPO involves aligning goals between the company and the client. Contracts share risks, tie company earnings to performance, and require collaboration to sell services.

EMS, inc. is a privately owned customer service center headquartered in Omaha, Nebraska. We provide our clients with accent-neutral multi-channel customer care solutions. Our comprehensive customer service offerings include inbound and outbound telephone services, email response and support, CRM solutions, consulting, IVR, live chat, fulfillment, and direct marketing. EMS representatives are available 24 hours a day to provide your customers with the assistance they need, whenever they need it.

EMS was established in 1998 by Mitch Johnson with the vision of delivering top-notch live chat and email response services for various companies’ customers. Over the years, we have grown into a full-service customer contact center and continue to provide exceptional services. We offer timely, personalized responses to customer queries, and are recognized as a leader in customer service outsourcing. Our mission is to make outsourcing an effortless process for our clients.

We work directly with our clients to create a unique customer care solution that enhances end-user satisfaction. We will design a customized program to meet your specific customer and company goals.

Loyal customers are crucial to any company’s success. At EMS, we focus on providing our employees with an exceptional work environment, which helps us retain exceptional employees. These employees, in turn, offer superior service to your clients.

We offer a truly personalized solution tailored to meet our clients’ individual needs. With this as our model, we are able to provide a wide range of programs utilizing various services.

Contact EMS now for your customer service needs! 


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