Meeting Your Customer’s Expectations: How a Call Center Can Help
April 27, 2021
Meeting Your Customer’s Expectations: How a Call Center Can Help We live in a fast-paced world where time is a commodity and first impressions are
Long-Term Partnership with Your Call Center is Key to Success
April 11, 2021
Long-Term Partnership with Your Call Center is Key to Success Like many relationships, the more you get to know the person or business, the more
5 Ways to Build Rapport Over the Phone
March 20, 2021
5 Ways to Build Rapport Over the Phone If you work in a call center, you already know that building a connection over the phone
4 Ways to Handle an Angry Caller
March 2, 2021
4 Ways to Handle an Angry Caller It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key
EMS Offers Many Call Center Solutions
February 20, 2021
EMS Offers Many Call Center Solutions EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a