5 Ways to Build Rapport Over the Phone
March 20, 2021
5 Ways to Build Rapport Over the Phone If you work in a call center, you already know that building a connection over the phone
4 Ways to Handle an Angry Caller
March 2, 2021
4 Ways to Handle an Angry Caller It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key
EMS Offers Many Call Center Solutions
February 20, 2021
EMS Offers Many Call Center Solutions EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a