Award-Winning Call Center Services Since 1999
ABOUT EMS, INC.
EMS is a leading US-based call center provider with over 20 years of experience in inbound, outbound, and digital services. We work closely with our clients to craft tailored customer care solutions that maximize end-user satisfaction.
At EMS, we understand that loyal customers are the backbone of any successful business. That’s why we focus on creating a positive, supportive work environment for our employees, helping us retain top talent who deliver exceptional service to your clients.
Whether you need inbound, outbound, or digital support, EMS will design a customized program to meet your unique needs. With a wide range of services and a commitment to quality, we offer solutions built specifically for your business.
We offer exceptional call center services, delivering tailored customer service and technical support solutions that provide cost-effective, convenient support management for our clients.
EMS provides reliable call center services, including inbound and outbound support, tailored to meet the unique needs of your customers and business. Contact us today to learn more.
Join the EMS family and thrive in a fun, challenging, and fast-paced environment. We’re looking for top talent to join our team—some positions even offer the flexibility to work from home!
Explore Helpful Articles in the EMS Blog
HIPAA and Healthcare Call Centers: What You Need to Know
Why Secure Communication Matters in Every Patient Interaction In healthcare, clear communication and patient privacy go hand in hand. That’s why HIPAA compliance is essential for any healthcare call center. At EMS, we are proud to meet these standards and help providers deliver safe, professional, and caring support to every
The Human Touch: Why Empathy Still Matters in Call Centers
Why Secure Communication Matters in Every Patient Interaction In a world where automation and AI handle more customer service tasks than ever, it’s easy to overlook what truly connects people: empathy. While technology improves speed and efficiency, it’s the human touch that builds trust, eases anxiety, and turns a routine
Why Secure Communication Matters in Every Patient Interaction
Why Secure Communication Matters in Every Patient Interaction In healthcare, communication is key — but so is protecting the sensitive information patients share. As the healthcare industry becomes increasingly digital, ensuring secure communication in every patient interaction has never been more important. Here’s why: Protecting Patient PrivacyPatients trust healthcare providers
How Healthcare Call Centers Are Transforming the Patient Experience in 2025
How Healthcare Call Centers Are Transforming the Patient Experience in 2025 In 2025, healthcare call centers are no longer just a support system — they are central to the entire patient experience. With a shift toward enhanced staffing, extended service hours, and a greater emphasis on empathetic communication, these centers