EMS: A Smart Investment. Not an Expense. In today’s competitive B2B world, exceptional customer service is essential for success. Many businesses view outsourcing their call

Mastering Challenging Calls: Tips for Success As a call center representative, you’re often the first point of contact for employees facing workplace concerns. While many

Navigating the Holidays While Working from Home The holiday season is a time for celebration, but it can also bring unique challenges for those working

How to Improve Customer Satisfaction Over the Phone: Tips for B2B Call Centers In the competitive world of business-to-business (B2B) services, customer satisfaction is more

Boosting Agent Retention In the customer service industry, agents are crucial for driving customer satisfaction. However, many contact centers, including ours at EMS, face a

Understanding Agent Metrics: The Key to Empowering Your Call Center Team In the fast-paced world of customer service, agents are the heartbeat of any contact

10 Benefits of Working from Home The shift to remote work has been a significant change for many businesses and employees. While it comes with

How CRM Improves Customer Retention and Loyalty in Call Centers In the competitive world of customer service, retaining customers and building long-term loyalty is crucial

6 Benefits to Working at a Call Center Did you know that working in customer service is a great way to gain valuable skills that

Understanding Great Customer Service In today’s business landscape, customers expect not just good, but exceptional service. With access to various platforms for feedback such as

Why excellent customer service is so important: The stats don’t lie The importance of providing excellent customer service cannot be overstated for the success of

What is Business Process Outsourcing (BPO) & EMS, Inc. Business process outsourcing, or BPO, means hiring another company to take over a specific part of

United States-based Call Centers Like Us Help Minimize Barriers It used to be a widespread practice for major companies to outsource their customer service call

How to Provide Excellent Customer Care Providing excellent customer care and a great experience is key to building brand loyalty, in addition to having an

Why Working at EMS is Great for Your Future Working in customer service offers many benefits that people can carry with them for years to