Work From Home Opportunity: Join Our Call Center Team in Omaha, NE

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Work From Home Opportunity: Join Our Call Center Team in Omaha, NE Are you looking for a flexible, fast-paced work-from-home opportunity in customer service? Our Omaha-based call center is hiring Customer Service Representatives to join our dynamic and energetic team. This position offers the chance to provide excellent service to customers while working from the […]

EMS Healthcare Call Center Services, Part 2​

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EMS Healthcare Call Center Services, Part 2 Comprehensive Solutions for Your Needs Expand Your Healthcare Call Center with EMS’ Tailored Services EMS offers a broad range of healthcare call center solutions designed to help you deliver superior customer service while improving your organization’s efficiency. With over 20 years of experience in healthcare customer support, we […]

Healthcare Call Center Support: Why EMS is the Right Choice

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Healthcare Call Center Support: Why EMS is the Right Choice Are You Struggling with Increased Healthcare Call Volumes? Let EMS Help! Have you noticed a spike in the number of calls, texts, emails, and other communications from Medicare and Medicaid prospects or members? You’re not alone. Many healthcare organizations are facing this same challenge. As […]

6 Reasons to Outsource Customer Care in Healthcare

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The Top 6 Reasons to Outsource Customer Care in Healthcare In healthcare, the primary focus is always on patient care. But when it comes to handling customer service calls, should that responsibility fall on your internal team? The quick answer might be “yes,” but outsourcing your healthcare customer service could actually benefit your organization in […]

EMS: A Smart Investment. Not an Expense.

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EMS: A Smart Investment. Not an Expense. In today’s competitive B2B world, exceptional customer service is essential for success. Many businesses view outsourcing their call center services as an expense, but the reality is that partnering with the right call center, like EMS, is a smart investment that drives growth and long-term success.Here’s why choosing […]

Mastering Challenging Calls: Tips for Success

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Mastering Challenging Calls: Tips for Success As a call center representative, you’re often the first point of contact for employees facing workplace concerns. While many calls are straightforward, others can be emotionally charged or complex. Here’s how to handle even the toughest situations with grace and professionalism. Take a Deep Breath In moments of stress, […]

Navigating the Holidays While Working from Home

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Navigating the Holidays While Working from Home The holiday season is a time for celebration, but it can also bring unique challenges for those working from home, especially in a busy call center environment. Balancing work responsibilities with holiday festivities requires effective strategies to stay focused and productive. Here are some tips to help you […]

How to Improve Customer Satisfaction Over the Phone: Tips for B2B Call Centers​

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How to Improve Customer Satisfaction Over the Phone: Tips for B2B Call Centers In the competitive world of business-to-business (B2B) services, customer satisfaction is more important than ever. Call centers that manage customer service for other businesses play a crucial role in this equation. A single phone call can shape a customer’s perception of a […]

Boosting Agent Retention

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Boosting Agent Retention In the customer service industry, agents are crucial for driving customer satisfaction. However, many contact centers, including ours at EMS, face a significant challenge with high agent turnover, which results in substantial costs for recruitment and training. To address this issue, we implement effective agent-first initiatives that transform the work environment and […]

Understanding Agent Metrics: The Key to Empowering Your Call Center Team

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Understanding Agent Metrics: The Key to Empowering Your Call Center Team In the fast-paced world of customer service, agents are the heartbeat of any contact center. They deliver the personalized assistance that customers crave, and while technology like bots and AI plays an increasingly significant role, the human touch remains irreplaceable. For agents, knowing how […]