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Inbound Call Center Services
We are able to offer a wide variety of programs utilizing a wide variety of services - including inbound customer service solutions.
Outbound Customer Services
Loyal customers are an essential piece of any company’s success. Allow us to help you seek and retain returning customers.
Tech Support Call center Services
From troubleshooting to technical support, EMS provides a broad range of technical support and help desk services. Our Tier I, II, and III technical support agents regularly exceed our expectations.
Customer Relationship Management (CRM)
CRM is a comprehensive data-base driven application for tracking and managing interactions with customers.
Our areas of expertise include
Inbound Call Center Support
Inbound Technical Support
Text & SMS Services
Social Media Monitoring Services
Hospitality Solutions
Email Support
Chat Services
Customized CRM Services
Outbound Customer Services
Expert and Versatile Agents
Customer Loyalty
Health Care Customer Service
Mitch Johnson,
CEO & President
We believe assisting customers is both a responsibility and a privilege. Our mission to help help B2B and B2C companies dramatically improve their bottom line."
Operations
Leading Technology Manufacturer
“Working with EMS has been one of the best things our business has decided to do. The setup was seamless. They took time to understand our company’s unique needs and expectations. We put together a very detailed plan to achieve our goals. We have a customized plan. We are six months in and everything is going smoothly.”
SVP
CTO Technology Firm
“They make it look easy! When we first brought our products to EMS it seemed like it might be a daunting task for anyone to undertake. They make it look easy (but we know it’s not) and we are happy to be working with them.”